Annual Report to Congress on the Evaluation of the Comprehensive Community Mental Health Services Program for Children and Their Families

Family Ratings of Services

Caregivers Rated Service Activities at a High Level

Caregivers were satisfied with services. Three-quarters of the caregivers rated services as good or excellent (see Figure ES-5).
Caregivers reported having a choice in making service decisions. Over three-quarters of the caregivers felt that they were always given a choice in decision making related to their children’s services.
Caregivers reported being asked their opinions about their child’s treatment. Three-quarters of the caregivers indicated that they were always asked for their ideas and opinions (see Figure ES-5).
Caregivers received unconditional, high-quality care. Over three-quarters of the caregivers felt they would receive care unconditionally and believed that the quality of their care would be high (see Figure ES-5).

Families rated services at levels similar to ratings found in other evaluations of mental health services. Sites are doing well in areas promoted by the system-of-care approach, such as family involvement and unconditional care.

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